Caerphilly: 02920 888400   |   Ystrad Mynach: 01443 223300      

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Keep up to date with our available properties via our website, email or telephone. You can register your details via our website and be added to our system mailing list which will notify you of new properties that may suit your criteria. If you see something you like then we can arrange viewings throughout the week & weekends.

Applying for a property - Once you have decided that you would like to go ahead, you are required to pay an application fee, you will be sent an email with our terms and conditions, prior to paying the fee, which will need to be replied to. Once the fee is received by us, you will receive an application form via email to fill out and return electronically, once the Landlord confirms they are happy to proceed with your application, we will take the property off the market while referencing is being carried out.

Referencing - References are taken on behalf of the landlord and include; credit history checks; employer and/or proof of income; affordability and former landlord checks. In some circumstances where a person may not pass the references a guarantor may be used, or the rent may be paid in advance. If you are unsure, please check your circumstances with us prior to booking a viewing.

Rent - Rents are advertised alongside the property and will be confirmed in writing by way of email when you apply for the property. Rent is payable on a calendar monthly basis, in advance, by standing order. Your rent due date will be set according to the first date of your tenancy. The first months’ rent is to be paid, in cleared funds, on the day you sign your tenancy agreement.

Deposit - A damage deposit equivalent to a calendar month’s rent plus £100 is also taken to cover any breakages, dilapidation or deductions which may occur during the tenancy. If you are managed by Diamonds then your deposit will be held securely at the DPS (Deposit Protection Service) . If your tenancy is managed by your landlord, then the deposit funds will be transferred to them at the start of the tenancy and they will register funds with their chosen scheme. Full details about where your deposit is held will be provided to you at move in and outlined in your Tenancy Agreement.

Property Inspections - If you are a managed by Diamonds then we will require access to the property on a 3/4 monthly basis. Routine visits are carried out to establish if there are any maintenance issues at the property and to allow us to check on its condition. Tenants can choose if they would like to be present and will be notified of the visit in writing at least 48 hours prior to the inspection.

Reporting Maintenance Issues - If you are a managed tenant then you will be emailed a tenant guide at move in, this outlines everything you need to know about how to report maintenance issues as and when they occur. You will also be provided with dedicated out of hours telephone numbers to contact in an emergency. To report a maintenance issue, please contact the office on 02920 888400 option 3 or alternatively email This email address is being protected from spambots. You need JavaScript enabled to view it.

General and Scheduled Maintenance - We will require access to the property to carry out maintenance on occasion. This might be something reported by yourself or to carry out an annual safety check. All contractors working on our managed properties are insured and will only access the property after you have been provided with a minimum of 24 hours’ notice. Tenants can choose if they wish to be present or not for contractor visits.

Complaints Procedure - We are a regulated agent and members of the Property Ombudsman. This offers our tenants peace of mind that in the unlikely event they wish to make a formal complaint then this will be raised and managed through our in house complaints procedure, a copy of our complaints procedure can be requested by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.or by phone 02920 888400 option 2 and can be escalated to the Ombudsman if we are unable to resolve the issue for you. The Property Ombudsman website is www.tpos.co.uk

Check Out - Managed tenants will have the option to meet the checkout clerk at the property or to return the keys to our office by 12:00 midday on check out day. If you would like to meet the clerk at the property, then you must arrange the checkout appointment time 7 days before the tenancy ends.

Pets - Tenants who have had pets agreed at the property will be required to have the property professionally cleaned at checkout unless agreed otherwise at the start of the tenancy. You may also be required to have any soft furnishings (including carpets, curtains and sofas) shampooed and cleaned professionally to remove any pet hair. Tenants are required to provide receipts at check out to evidence that this has been done and deductions may be made from the deposit if the property is not to an acceptable standard.

Deposit Returns - Managed tenants will be contacted within 5 working days of the checkout report being carried out and the deposit will be returned within 14 days providing there are no issues that have arisen.

Tenant Fees

Prior to Tenancy

  • Application fee for single applicant = £255 (incl vat)
  • Application fee for each additional applicant = £75 (incl vat)
  • Deposits are the equivalent to the rent amount plus £100

If you are taking a property and one or more pets have been agreed on the tenancy an additional £100 per pet will be payable on your deposit.

During the Tenancy

  • Renewal of a Tenancy Agreement fee = £50.00 (incl vat)
  • Additional Copies of paperwork i.e Tenancy Agreements, Guarantor Agreements etc. = £25.00
  • No access charge (‘wasted journey charge’) for a pre-arranged appointment for contractor/maintenance call out, unless 24 hours’ notice has been given by the tenant to re-arrange = £25.00
  • Legal Notice served due to Rent Arrears = £50.00

We hold Client Money Protection Insurance through NALS.

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